RETURNS, REFUNDS AND TITLE

We are 100% confident about our products and that you will enjoy your St.clair’s tea. If for some reason you have a need to return your order, please contact us at stclairtea@gmail.com. Any refund will be made by the same method as payment was received for your order or a suitable replacement. A full refund consists of the amount debited to your card or received as payment for that specific product. Our main focus is your satisfaction.

Returning of products is subject to the following conditions:

  • The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
  • We cannot accept a Product return after 14 days from delivery.
  • We cannot accept a Product return that has been largely consumed (more than two servings).
  • We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea. St.clair’s does not take title to returned items until the item arrives at our premises with a restocking fee of 15% of product price (exclusive of shipping cost) may be applicable. At our discretion, a refund may be issued without requiring a return. In this situation, St.clair’s does not take title to the refunded item.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at stclairtea@gmail.com.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at stclairtea@gmail.com and send your item to: 310, Highlevel road, Nawinna, Maharagama  10280, Sri Lanka.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.hipping

To return your product, you should mail your product to: 310, High level road, Nawinna, Maharagama,, 10280, Sri Lanka.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.